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Shipping

At Hautefull,  we strive to provide you with a seamless and enjoyable shopping experience, including a transparent and efficient shipping process. Please read our Shipping Policy below to understand our shipping methods, delivery times, and other important information.

Processing Time:

  • Order processing typically takes 1-3 business days.
  • During peak seasons or promotional periods, processing time may be slightly longer. We appreciate your patience.

Shipping Methods and Rates:

  • We offer several shipping options to accommodate your needs, including standard and expedited shipping.
  • The available shipping methods and their associated rates will be displayed during the checkout process.
  • Shipping rates may vary based on the destination, weight, and dimensions of the package.

Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination address.
  • Standard shipping usually takes between 5-10 business days for domestic orders, while international orders may take longer due to customs clearance processes.
  • Expedited shipping options are available for faster delivery, with estimated delivery times of 2-5 business days.
  • Please note that the delivery times are estimates and not guaranteed. External factors such as weather conditions or customs delays may impact the delivery schedule.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the progress of your shipment through our website or the carrier's website.

International Shipping:

  • We offer international shipping to select countries. Please ensure that the correct shipping address is provided to avoid delays or delivery issues.
  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Order Modifications and Address Changes:

  • Please review your shipping address carefully before placing your order. Once an order is processed and shipped, we are unable to modify the shipping address.
  • If you need to update the shipping address or make any changes to your order, please contact our customer support team as soon as possible.

Missing or Lost Packages:

  • In the rare event that your package is lost or goes missing during transit, please contact our customer support team. We will work closely with the shipping carrier to resolve the issue and ensure you receive your order.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any necessary clarification.

IS SHIPPING FREE?

We offer free Standard Shipping for US orders only. If you wish to receive your item sooner, you will have to pay for expedited shipping service via USPS, UPS or DHL .  For other countries, there is a fee that will be calculated once you enter your address during checkout.  We do occasionally have promotions where the item in question is free but all that needs to be paid would be the shipping.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!